These terms and conditions relate only to MIKASTE internet shop and not to SIA CELLA. SIA CELLA has separate terms and conditions.

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Conditions of Use

These conditions apply to the use of this Website and by accessing this website and/or placing an order you agree to be bound by the conditions set out below. If you do not agree to be bound by these conditions, you may not use or access this website.

Before you place an order, if you have any questions relating to these conditions please contact us by email: miks@mikaste.com.

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Registration

The personal information which you are required to provide when you register as a customer must be true, accurate, current and complete in all respects. You must notify us immediately of any changes to the personal information by contacting us by email: miks@mikaste.com.

You must not impersonate any other person or entity or use a false name or a name that you are not authorized to use.

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Indemnity

You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of conditions by you or any other liabilities arising out of your use of this website, or by the use of any other person accessing the website using your shopping account and/or your personal information.

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Contract

Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the address you provide in your order form.

Our acceptance of your order brings into existence a legally binding contract between us.

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Price

The prices payable for goods that you order are as set out in our website. Prices include transportation cost to European Union (EU) counties. For outside the EU deliveries, please email us with the delivery address and the items you wish to order, and we will provide a quotation.

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Taxes

All purchases are charged VAT at the current rate. The prices on our site are VAT inclusive. Orders outside EU may be subject to import duties and taxes, which are levied once a shipment reaches its destination country. We have no control over additional customs charges and as such, these charges are to be paid by the purchaser.

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Product

We make every effort to ensure colours and finishes appear as realistic as possible. However, due to the constraints of digital reproduction on different web browsers and because of the variations in wood as natural material, we cannot guarantee exact colour or finish depiction. Every care is taken to ensure descriptions and measurements are accurate, however, variations may occur. Measurements are approximate and may vary according to the size of the item.

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Cancellation

Cancellation

You may cancel your contract with us for the goods you order at any time up to the end of the seventh working day from the date you place your order, providing your goods have not already been dispatched.  To cancel your order you must notify us in writing to miks@mikaste.com or by phone +371 29122716 quoting your name and order reference.  If the goods have been dispatched then please follow our Returns & Exchange policy as detailed below.

If you wish to cancel your order then you must inform us in writing to miks@mikaste.com  or by phone +371 29122716 within 14 calendar days of receipt.

You must then send the goods back to us at your own cost and risk within 14 calendar days of cancellation. Once you have notified us that you are cancelling your contract, any sum debited from your credit or debit card will be re-credited, less the delivery costs, to your account within 14 calendar days of receipt of the return by us, provided that the goods in question are returned by you and received by us in the condition they were in when sent to you. The cost of returning any unwanted products will be the responsibility of the buyer.

More information about our return policy you can find in our Delivery and Return information.

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Delivery

We will deliver your order to the delivery address given at the time you place your order.  Delivery will be made as soon as possible after your order is accepted dependent on the lead time of the product. You will become the owner of the goods you have ordered when they have been delivered to you and full payment has been received.

Delivery dates acknowledged by MIKASTE internet shop are non-binding estimates only, based upon the best available information concerning transportation schedules. Estimated delivery dates will be considered as accepted by the buyer unless disagreement is notified to the Company in writing within seven days of order placement.  Special delivery conditions requested by the buyer should be given in writing at the time of order placement and will be considered by the Company and if necessary, conditions and charges may change accordingly.  From delivery or placement into storage all risks for the goods pass to the buyer.

Outside European Union Purchasing

For outside EU delivery charges please email us with the delivery address and the items you wish to order, and we will provide a quotation.  You must observe and comply with all applicable regulations and legislation. Orders might be subject to import taxes/fees, which are payable by customer.  Furthermore, please be aware that due to the high cost of shipping internationally the cost of delivery and return is not covered by MIKASTE internet shop under any circumstances and therefore purchases are entirely at your own risk.

All quotations for outside EU orders do not include transit insurance.  The provision of transit insurance, if required, is the responsibility of the buyer.

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Liability

MIKASTE internet shop has no liability for items ordered that a customer no longer requires. Once an order has been processed the customer is liable to purchase the items. If the goods we deliver are not what you ordered, are damaged or defective, or the delivery is of an incorrect quantity, we ask that the goods be examined as soon as reasonably possible after delivery and you should notify us of the problem in writing within three working days.

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Returns & Exchange Policy

PLEASE ONLY PLACE YOUR ORDER IF YOU ARE SURE THAT THE ITEM AND FINISH IS RIGHT FOR YOUR NEEDS.

ALSO, IT IS IMPERATIVE FOR YOU TO CHECK ACCESS INTO YOUR PROPERTY AS DELIVERY WILL BE ACTIONED ON THE BASIS THAT YOU HAVE CHECKED THE DIMENSIONS OF THE ITEM YOU WISH TO ORDER AND THAT IT FITS THROUGH ALL GATES, DOORWAYS AND WITHIN THE AREA OF INTENDED USE.  MIKASTE INTERNET SHOP IS NOT RESPONSIBLE FOR THIS STIPULATION WITHIN YOUR ORDER PROCESS.

If you would like to return or exchange a product, please contact us within 14 calendar days of receiving your order.  You must return or exchange goods within 14 calendar days of cancellation, but MIKASTE internet shop is not responsible for any item that is not returned in the manner set forth below.

The product you return must be in new, unused, condition with all the original packaging and product tags still attached.  New and unused means that there are no marks on the item or signs of any wear.  We will not accept any item with any indication that it was used.  In such cases, the item will be returned to the purchaser.  

Goods can be returned to our factory – Klavu 11, Jurmala, Latvia, LV-2015. The cost of returning any unwanted products will be the responsibility of the buyer.  Please ensure you keep all the original packaging and carefully repackage the item for transit as it is also the buyer’s responsibility to insure the goods for transit.

The value of all accurately returned, unwanted products will be credited to the original purchaser’s credit or debit card minus transportation costs within 14 calendar days of receipt by us of the return. The same procedure and guidelines should be followed if you would like to exchange your order but, again, re-delivery charges will apply if required and any necessary revised payments processed.

In the event of your order being received in a faulty or damaged condition, please notify us as soon as possible after you have received your goods as no claim for a replacement can be made after three days.  Any claims regarding damaged/defective items must be made initially by a written claim via email to miks@mikaste.com. Claim email must be accompanied with purchase documents with the indicated order number and product number.

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Withdrawn/Discontinued

In the event that a product is withdrawn, discontinued or changed by the manufacturer then MIKASTE will offer an alternative item or a full refund after informing the customer involved.

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Notices

Unless otherwise expressly stated in these Terms & Conditions, all notices from you to us must be in writing and sent to us via email to miks@mikaste.com.

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Governing Law

The contract between us shall be governed by and interpreted in accordance with Latvian law and the Latvian courts shall have jurisdiction to resolve any disputes between us.

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Entire Agreement

These Terms & Conditions, together with our current website prices, delivery details, contact details and Privacy policy set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms & conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. The company accepts responsibility under these terms & conditions for its commitment to you.

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Privacy Policy

SIA CELLA respects your privacy rights and recognises the importance of protecting the information we collect about you. Therefore, we have adopted a Privacy Policy, in accordance with the Latvian Data protection law which determines how we collect, store and use the information that you provide us with. (This policy applies only to sites maintained by SIA CELLA and not to websites maintained by other companies or organisations to which we provide links.)

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Personal Information

SIA CELLA only collects personal information from our online visitors on a voluntary basis and only during registration or placing an order.  Visitors purchasing goods and services online will need to provide a valid credit or debit card number and expiration date, in addition to their name, mailing address, telephone number and email address. Your telephone number may be passed on to the carriage company we employ to deliver your goods. These details allow us to process your order and, subsequently, keep you up to date with the status of your order.

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How This Information May Be Used

When you register with MIKASTE internet shop, you will be asked to provide personally identifiable information. The information you provide allows us to alert you to new products, services, special offers/promotions, news and events.  We will not share your information with parties outside our organisation (except to the extent required by law, court order, or as requested by other government or law enforcement authorities).

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If at any point you wish to have your name removed from our database, you can do so by sending an email to miks@mikaste.com with the subject ‘unsubscribe’.

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Safeguarding Personal Information

We will only collect personally identifiable information to the extent deemed reasonably necessary to serve our legitimate business purposes and we will maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided us with.  By using this site, you signify your consent to the MIKASTE Privacy Policy.  If you do not agree to this policy, please do not use this site.  We reserve the right to make changes to this policy so please check back from time to time to ensure you are aware of any changes in our privacy practices.  Your continued use of our site will signify your acceptance of these changes.

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Security

We protect your personal information and have in-house rules regarding information security

We have adopted in-house rules regarding information security, which contain instructions and measures to protect your personal information from being destroyed, lost or altered, and from unauthorized publication as well as unauthorized parties gaining access to or knowledge of it.

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Use of cookies

If we put cookies in place, you will be told about their use and the point of collecting data through cookies.

Before we place any cookies on your equipment, we will ask for your consent. However, cookies needed to guarantee functionality and settings can be used without your consent.

You can obtain more information about our policy on the use of cookies under our cookies policy.

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Contact

miks@mikaste.com